Policies

Shipping policy

Last updated October 2026

Where we ship

We currently ship to addresses in the United States only. We can't deliver boards to PO boxes.

How fast

We pack and ship orders within two business days (Monday to Friday, excluding holidays) from our shop in Hood River, Oregon. Standard Ground delivery usually takes three to seven business days after shipping.

What it costs

Shipping is priced by the weight of your order and shown at checkout before you pay:

Tracking

As soon as your order ships you'll get an email with the carrier and tracking details, and you can follow your order from your account page.

Lost or damaged parcels

If your package is lost, or arrives damaged, email hello@tango.rubiko.io within seven days of the estimated delivery date and we'll make it right, with a replacement or a refund.

Duties and taxes

Because we ship within the United States only, no customs duties apply. Sales tax is calculated at checkout where required.