Last updated October 2026
You can return most items within 30 days of delivery for a refund. Email hello@tango.rubiko.io with your order number and we'll send return instructions.
You pay to ship returns back to us, unless the item arrived damaged or defective or we sent the wrong thing, in which case we'll cover it and send you a prepaid label.
Refunds go back to your original payment method through our payment processor, Stripe. We issue the refund within three business days of receiving and inspecting your return, and it can take another five to ten business days to appear on your statement. Original outbound shipping is not refunded unless the return is our fault.
If your order arrives damaged, email us within seven days with photos of the item and the box, and we'll replace it or refund you.
Defects that appear after the 30-day return window are handled under our one-year craftsmanship warranty. Start a claim on the contact page.